Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding Asia and certain remote regions. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on broyhillhomeshop.com, including text, images, logos, and product designs, is the property of Broyhill Home Shop and protected by intellectual property laws. Unauthorized use is prohibited.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and dimensions. However, slight variations may occur. If a product differs significantly from its description, you may return it under our Return Policy.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with your order details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error occurs, we’ll notify you and either cancel the order or request additional payment.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Times

Delivery times are estimates and may vary due to location, customs processing, or unforeseen circumstances. International customers may experience additional delays.

4.3 International Orders

International customers are responsible for any customs fees, taxes, or import duties, which are non-refundable if you return your order.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery if:

• Items are unused and in original condition
• All original packaging, tags, and labels are attached
• Proof of purchase (order number) is provided

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• All Bed Pillows
• Opened Bedding (sheets, pillowcases, or mattress protectors)
• Bath Towels with opened packaging
• All Candles & Scents
• Custom or made-to-order furniture

5.3 Return Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. Receive a Return Merchandise Authorization (RMA) number
3. Repackage item with all original materials
4. Ship using the provided instructions

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays or additional costs due to incorrect information.

6.2 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product).

6.3 Customs Compliance

International customers must comply with all customs regulations in their country. Mark returns as “Returned Goods” to avoid additional charges.

7. Liability and Disputes

7.1 Limitation of Liability

Broyhill Home Shop’s liability is limited to the purchase price of the product. We’re not liable for incidental or consequential damages.

7.2 Dispute Resolution

Any disputes will be resolved through good faith negotiations. If unresolved, disputes will be settled in courts in Memphis, Tennessee.

8. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Information

For questions about these Terms or our products:

Email: [email protected]
Mail: Broyhill Home Shop, 2731 Mapleview Drive, Memphis, TN 38116 USA